• Customer Service Representative

    Postmates
    Job Description

    Postmates is seeking creative, outside of the box start-up mentality that will revolutionize the future of customer service. At Postmates, customers are the center of our business.  Our customer service team delights customers by providing fast, consistent, and world-class customer service from highly skilled agents using powerful tools and systems.  We want all of our customers to have a high touch, personalized service experience.  

    Our full-time Customer Service Professionals with benefits which is primarily focused on evening, weekend and holiday support, typically after 3pm. 

    Computer Skills:

    • Ability to use desktop computer
    • Tech savvy with Mac and iOS experience and the ability to type 50+ WPM<
    • Excellent typing skills
    • Demonstrable understanding of the internet, Postmates website, and competitor websites

    Communication Skills:

    • Correspond directly with Postmates throughout their deliveries to ensure accuracy and timeliness
    • Interact with restaurants and merchants throughout your shift
    • Ability to communicate correctly and clearly with both internal and external customers
    • Excellent documentation skills
    • Outstanding phone etiquette; the ability to work on the phone throughout your shift
    • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

    Problem Solving:

    • Solve customer issues, drive value, and be the reason customers use Postmates again!
    • The ability to think outside the box, envision solutions and proactively problem solve
    • Strong time management skills
    • Action oriented and self-disciplined
    • Organized and detail oriented

    Customer Focus:

    • Resolve customer complaints and questions in real-time by managing support tickets and solving customer inquiries via phone, email and chat
    • Thick skin with the ability to convert an angry customer to a happy and satisfied customer
    • Monitor activity on the platform and make adjustments to ongoing deliveries as needed>
    • Ability to empathize with and prioritize customer needs


    Preferred Qualifications:

    The ideal candidate 1+ year of experience providing outstanding customer service, preferably in the technical, retail and/or food service industry.  A smile in your voice and the desire to change the world one order at a time.  

    Contact Information